Sunday, August 26, 2012

How To Build A Business Ethics Program

Recent corporate financial scandals have highlighted the importance of business ethics and legal compliance. Yet a recent National Association of Corporate Directors (NACD) survey of 280 corporate CEOs and directors found that "only one of three directors felt that they were highly effective in ensuring legal compliance".

Ethics in Business

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Most companies realize that they need to develop and implement a business ethics and compliance program.

How To Build A Business Ethics Program

An effective program can:

o Establish a code of conduct that reduces risk of criminal behavior

o Detect wrongdoing, foster quick investigations, minimize consequences

o Demonstrate company's ethical/legal philosophy during an investigation

o Reduce fines if company is found guilty of wrongdoing

o Enhance company reputation and stature

Looking at the Options

But how do you build an effective program? Companies find themselves with three options to build the program:

o Develop in-house from scratch

o Hire an external consultant

o Use a pre-written manual

And most of these companies learn a few lessons - sometimes the hard way.

Making a Strong Company Policy

Developing a program from scratch can be very time consuming and costly. Also, the company might not have the knowledge or understanding of the complexity involved. But hiring an external consultant is not always a cost effective option either. So what's left?

Developing Your Business Ethics Program

By using a pre-written template or manual, many companies have found it easier to develop their business ethics program. And to do this, they look for what a strong program needs.

A highly effective tool for creating, organizing and implementing a sound business ethics and compliance program should provide:

o Sample policies and procedures

o Step-by-step instructions for the development of a program

o A business ethics training program outline with classroom materials and a detailed session leader's guide

o Business ethics and compliance officer position description

o Templates for employee involvement

o Sample code of conduct

Implementing Your Business Ethics Program

If the company board has committed to a strong business ethics and compliance program, the next step is to put the manual in the hands of corporate executives responsible for implementation. Used properly under advice of legal counsel, this efficient tool will yield a solid program that the board can understand, endorse, and monitor for effectiveness.

With step-by-step guidelines and accompanying examples of policies, procedures, training program, and employee survey, an effective tool provides an excellent road map for implementing an ethics and compliance initiative.

Maintaining a Culture of Ethics

Companies should make certain that their ethics compliance manual provides fully editable MS Word files with sample policies, surveys, forms and training session outlines. Also, businesses should ensure their ethics compliance system manual is fully endorsed by The National Association of Corporate Directors (NACD) as a tool to maintain a culture of integrity.

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Chris Anderson is currently the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance. To learn how to increase your business performance, visit: Bizmanualz, Inc.

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Wednesday, August 22, 2012

Ethics in Advertising

Making money and corrupting the morals of a minor at the same time is not my idea of ethical advertising. Recently a television ad depicted a small boy breaking a window so the owner's wife could upgrade to their own style of window. There were several messages inherent in this ad that bother me.

First, it says that it is O.K. to destroy other people's property if the owner gets someone
else to do it. It's like arson, but without the fire. Then, if you lie to the insurance company
(and your husband) and say it was an accident, you can use the money to buy a new window.

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Of course, since the damage will be over a thousand dollars, the crime is now a felony.
Felons can't hold government jobs and are marked for life. Oh, yeah, insurance fraud is a
crime, too. But who would fall for such an idea? You'd have to find a little kid, give him
money and get him to promise not to tell who paid him and why. All eight year old children
have to face life's decisions sometime, don't they?

Ethics in Advertising

Now, some ad executive decided to put these ideas on the tube so that millions of people
see it, including a lot of kids. So what if the cost of insurance goes up, the cost of the TV
ad is tacked on to the price of the product and everybody makes a profit? That's a good
thing, isn't it?

Did you ever buy something advertised on TV or in a magazine and was disappointed with the quality or the performance of the product? While it is impossible to change the way some companies advertise their products, here are a few clues that will warn you away from being cheated. Over-the-counter medications are prime examples of the old carnival pitch. If words like 'sometimes', helpful', bigger', or 'more effective are used, then you know that without a comparative study and the percentages to go with them, these modifiers serve only to put a positive spin on the product.

When a medication is helpful, does that mean one per cent of the time or ninety percent of the time? How often is sometimes and bigger than what? Products touted as 'amazing' or 'fantastic' get your adrenaline going, but don't let it get to your wallet. Personal recommendations are purely anecdotal and have nothing to do with a comparative blind study. Adjectives like 'incomparable', 'incredible' and 'unbelievable' often mean exactly what they say. Skin products are rampant with false claims and mythical properties. In science class, we learned that the human skin is practically impervious to anything you put on it except for some acids or strong alkali. A simple softening hand lotion is all you'll ever need and then only in unusual circumstances. Hair shampoo is another catch-all for superlatives. A bar of hand soap in soft water will wash your hair fifty times for eighty cents and do a great job.

I once ordered three 'Multi-fruit trees' from a magazine ad. The picture showed apples , pears, cherries and peaches growing from the same tree! I paid my .95 and received three dried out sticks wrapped in spaghum moss. Not even Darwin himself could resurrect these specimens. Other similar items found their place in the attic, like FM transmitters (Fool your friends with your voice on the radio!), instant breast enhancers, fifteen watt bulbs that last forever, and an all-purpose stain remover that supposedly helps remove (almost) any stain. So don't be taken in by the seemingly wonderful qualities of 'bargain' products. Rely on scientific studies, consumer reports and trial and error. If that doesn't work, ask your mother.

Ethics in Advertising

Great age allows for making a lot of mistakes. I hope I learned from some of them.

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Wednesday, August 15, 2012

Business Ethics in Islam

Introduction:

A person can earn money by two means; one is agriculture and the other is business. If business is not done according to the ethics then there will always be inflation and shortage of goods. As it can be seen in the case of many commodities like wheat, sugar etc. It is due to the stocking in, speculation and the selfishness of some businessmen. The government has also become a trader itself, while the shariah has stopped the Islamic government from trading.

Ethics

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As it can be seen that business is an important part of life, the Prophet Muhammad (P.B.U.H) said, "People get 9/10 of their daily bread by trade." Islam explains the concept of righteous trade by telling business ethics. If trade or any other thing is done against the morals and creed then this will lead to the bad end on the day of resurrection. Also by the law the person guilty of illegal business would end up no where. Islam emphasizes on the importance of the business ethics a lot. Allah says in the Quran, "they say that buying is also like interest but Allah has declared buying as permissible and interest as forbidden." And "When you buy or sell then make someone a witness of it." The Holy Prophet Muhammad (P.B.U.H) said, "If trade was not there then you would have become a burden on others." He also said that "A trader is the guardian of the means of daily bread and a keeper of the dignity of himself and other people." The Holy Prophet Muhammad (P.B.U.H) encouraged the trust worthy traders by these words, "A trustworthy and truthful merchant shall be with the prophets and the truthful and the martyrs and the righteous." "God shows mercy to a person who is kindly when he sells, when he buys and when he makes a claim" The prophet emphasized on the truthfulness and the righteousness of the businessmen a lot. He said that "Verily, merchants shall be raised up sinners on the day of resurrection, except he who fears God, and is good, and speaks the truth."

Business Ethics in Islam

Business and ethics

As Muslims, we have to adhere to ethical standards, not only in business but also in all aspects of life. Both business and ethics are interrelated. There is a reference to this point in the Qur'an, "For you in the Messenger of Allah is a fine example to follow." Allah Almighty says, "To the Madyan people (we sent) Shu'aib, one of their own brethren: he said: 'O my people! Worship Allah. You have no other god but Him. And give not short measure or weight. I see you in prosperity, but I fear for you the penalty of a day that will compass (you) all rounds. And O my people! Give just measure and weight, nor withhold from the people the things that are their due: commit not evil in the land with intent to do mischief. That which is left you by Allah is best for you, if you (but) believed! But I am not set over you to keep watch!"

Prophet Muhammad was chosen by God to be His last prophet and messenger at the age of 40. Before that he was very much involved in business. He and his wife Khadija were both merchants. It is reported that he traveled to Syria, Yemen, Bahrain, and many other places in Arabia for trade. Some historians have also suggested that he probably traveled to Iraq and Ethiopia. From his early age, he was involved in commerce. He had a good reputation as a hardworking, honest, truthful, and very successful businessman.

Fair dealings in business

The Holy Qur'an and Prophet Mohammad (PBUH) have made it clear that a Muslim must be honest and upright in his business and monetary dealing. Also the true Muslim should keep his word and fulfill his promises, shun fraud and avoid deceit and perfidy, encroach not upon the rights of others, nor take part in wrongful litigation. Also a good Muslim does not give false testimony, and abstains from making unlawful money as from usury and graft. According to Islam whoever is not free from these vices, is not a true believer but a renegade and a worthless transgressor.

And the Qur'an is rich with verses that confirm all this. Allah says in the Quran, "Eat not up each other's property by unfair and dishonest means."

Allah forbids all unclean and corrupt means of making money, such as, dishonest trading, gambling, and bribery. And the Holy Quran has explained and described such practices in many of its verses. He says, "Woe to those that deal in fraud, - those who, when they have to receive by measure from men, exact full measure, but when they have to give by measure or weight to men, give less than due. Do they not think that they will be asked on a Mighty Day when (all) mankind will stand before the Lord of the lords."

Another example is given in the coming verse, where Allah urges Muslims to be very particular about their trusts and about other people's rights. "Allah does command you to render back your trust, to those to whom they are due."

Major principles of fair business dealings

According to Islam, the following things must be avoided to commence fair business.

1. No fraud or deceit, the Prophet (P.B.U.H) is reported to have said, "When a sale is held, say, There's no cheating"

2. Sellers must avoid making too many oaths when selling merchandise. The Prophet (P.B.U.H) is reported to have said, "Be careful of excessive oaths in a sale. Though it finds markets, it reduces abundance."

3. Mutual consent is necessary. The Prophet (P.B.U.H) is reported to have said, "The sale is complete when the two involved depart with mutual consent."

4. Be strict in regard to weights and measures. The Prophet (P.B.U.H) said, "When people cheat in weight and measures, their provision is cut off from them." He told the owners of measures and weights, "You have been entrusted with affairs over which some nations before you were destroyed."

5. The Prophet (P.B.U.H) forbade monopolies. "Whoever monopolizes is a sinner."

6. Free enterprise, the price of the commodities should not be fixed unless there is a situation of crisis or extreme necessity.

7. Hoarding merchandise in order to increase the prices is forbidden.

8. Transaction of forbidden (Haram) items, such as intoxicants, is forbidden.

Fraud and dishonesty in business

Prophet Muhammad (P.B.U.H) has stressed the importance of honesty in most of his sermons, saying, "Remember, there is no faith in him who is not trustworthy; there is no place for him in religion who cares not for his pledged word or promise. He (PBUH) also said, "The signs of a hypocrite are three, when he speaks, he is false, when he promises, he fails; and when he is trusted, he plays false."

Condemning those who cheat in business Prophet Mohammad (PBUH) has said, "He who cheats is not of us. Deceitfulness and fraud are things that lead one to Hell."

Once Prophet Muhammad (P.B.U.H) came upon a heap of corn in the market of Madinah and thrust his hand onto it. His fingers felt damp. On being asked, the trader replied that rain had fallen upon it. The Prophet (P.B.U.H) observed, "Why did you not then keep (the wet portion of) it above the dry corn, so that men may see it? He, who deceives, is not one of us."

Thus traders who deceive by showing to customers a false sample or by concealing from them the defects of the product they're selling are not true Muslims in the judgment of Allah Prophet (PBUH) and, they are going to end up in hell.

Prophet Muhammad (P.B.U.H) said, "The seller must explain to the buyer the defects, if any, in the quality of the article offered for sale. Should this not be done, the seller will permanently be caught in the Wrath of Allah."

In short, all manner of deceit and dishonesty in business is prohibited in Islam. The Holy Prophet has expressed his strong dislike for those who do so.

Bribery in business transactions

Bribery and usury, although might be practiced by mutual consent and agreement, are totally prohibited and forbidden. Those who are guilty of them have been condemned by Allah and His Prophet (P.B.U.H). Prophet Muhammad (P.B.U.H) said, "The curse of Allah rests on him who offers loan on usurious terms, and on him who receives, and on those who are witnesses to the transaction, and on the writer who writes the deed thereof."

Prophet Muhammad (P.B.U.H) said, "If a person made a recommendation for anyone in a just manner and gratified party gave him something as a gift (in return for it) and he accepted it, then he committed a grave error (meaning that it, too, is a form of bribery)."

Usurpation of another's property by force or fraud or dishonest litigation is even worse. Prophet Muhammad (P.B.U.H) made this clear, as he says, "Whoever occupies land belonging to another unjustly will be sunk into the ground along with the plot of land on the Doomsday till he reaches the lowest layer of the earth." And "He who acquires the property of a Muslim unjustly by taking a false oath (before an Officer) is debarred by Allah from entering Paradise and the Fire of Hell is made inevitable for him." Prophet Muhammad (P.B.U.H) again, is reported to have warned a person who was very fond of entering into litigation with others in these strong words, "Remember, he who will obtain the property of another by swearing a false oath will appear as a leper before Allah (on the Day of Judgment)."

And, again he (P.B.U.H) said, "Whoever laid a claim on a thing that was not his is not of us."

Business Ethics in Islam

Conclusion

The Prophet's general advice to all people was that, "What is lawful is clear and what is unlawful is clear, but between them are certain doubtful things which many people do not recognize. He who guards against the doubtful things keep his religion and his honor blameless, but he who falls into doubtful things falls into what is unlawful, just as a shepherd who pastures his flocks round a sanctuary will soon pasture them in it. Every king has a sanctuary, and God's sanctuary is the things he had declared unlawful." Before the Prophet invited his people towards Islam, it was his truthfulness and trustworthiness which had earned for Muhammad (S.A.W.) the glorious titles of "Sadiq" (truthful) and "Amin". Therefore, one must follow the teachings of the Holy Prophet (P.B.U.H) in regard to business and all other aspects of life; to become a good Businessman and hence, a better Muslim.

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Saturday, August 11, 2012

Ethics Training Programs For Employees

Due to the Federal Sentencing Guidelines for Organizations of 1991, several companies comply with the requirements which requires that companies implement a code of conduct, have high level oversight, provide ethics training to their employees, establishing the company's ethical cultures as well as make periodic assements of the effectiveness of the program. An amendment of the Act in 2004 prescribed much stricter guidelines as well as emphasising the need to create a legal as well as ethical culture for businesses.

Benefits of Ethics Training for Employees:

Ethics

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Ethics training for employee programs are part of all companies as they provide insights for liability protection as well as improve employee morale, their retention is also positively affected by these programs. Ethics are very important for a business as it helps to determine how your company is perceived by others. If your company has a reputation of being ethical and reputable employees as well as customers and colleagues will feel proud to be associated with your business, not the same scenario if your ethics and reputation is bad.

Ethics Training Programs For Employees

Ethics training for employees programs have to be carefully structured taking into consideration and setting standards for ethical behaviour in your company and what you want the training to accomplish. Companies have to make ethical training mandatory for all employees setting a good example that no one is above the law. The ethics training should help the employees become familiar with the company's code of ethics, know more about decision making using ethical models. Good ethical training provides training covering five basic aspects of ethical training, responsibility, respect, fairness, honesty and compassion. Compliance laws and other topics such as using internet, computers only for company related work and not misusing these resources, about work place romance etc. are an itregral part of the training program.

The training has to provide information regarding reporting ethics violation to specific personnel and reassure them that offenders will be punished severely. This will inhibit the employees from giving into temptation to violate ethical code of the business. The most successful ethics training programs are in house training programs as it helps boost employee morale. These training needs to be an ongoing continuous program and employees must be aware of the ethical code always. Training should be provided in areas such as keeping confidential information safe, how to take the right decisions when there is a conflict of interest, personal versus business etc.

When the ethics training for employees is carefully planned and executed, the employees will have a clear idea of the company's code of ethics as well as being intimidated with punishment techniques for those guilty of violations. Thus, ethics training for employees is an integral part of any training program provided to employees.

There are firms that offer their help and products to help new businesses function smoothly and efficiently.

Ethics Training Programs For Employees

Alexander Gordon is a writer for http://www.smallbusinessconsulting.com - The Small Business Consulting Community. Sign-up for the free success steps newsletter and get our booklet valued at .95 for free as a special bonus. The newsletter provides daily strategies on starting and significantly growing a business.

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