Wednesday, November 28, 2012

What Is the Difference Between Morality and Ethics?

What is the question?

Both ethics and morality assist is in answering the question: What should I do?

We are faced with this question all the time. Too often we make important decisions without giving enough time or process to reaching the best answer. Why not? Often we simply don't know how to make such decisions. Sometimes we ignore them and hope they will go away, sometimes we follow the advice of others, sometimes we just guess.

What Is the Difference Between Morality and Ethics?

If we wish to be responsible for our own future and our own decisions we should spend a little time thinking and trying to make a good decision, a better decision than simply choosing the easiest answer.

So, ethics and morality assist us in answering the question: What should I do?

Do they provide the same answer? No.

Which is the better approach and why?

What is the difference between morality and ethics?

Many of us confuse ethics and morality, many people use them interchangeably. But they are very, very different, related but different. The difference is crucial when making important decisions, even deciding whether you are facing a moral dilemma or an ethical dilemma. Important when discussing such popular topics as religion, sexuality, good and bad, right or wrong. So, take a few minutes now to better understand the difference between morality and ethics.

Please, don't refer to the dictionary. Dictionaries attempt to capture popular usage and much of popular usage of ethics and morality is very blurred. Here I can show you how to use each word precisely, and make these words as sharp tools to cut through some pretty complicated ideas.

Morality

Morality is a set of rules or guidelines by which we behave. Simple? Yes, very simple but the implications are very important.

Morals answer problems we face in life. Morals are written down; they're defined answers to defined problems. Examples that come to mind are: Stealing is immoral. Adultery is immoral. Killing another person is immoral. Abortion is immoral. Homosexuality is immoral. Burning the Christian Bible is immoral.

Now you must appreciate that someone must decide upon these rules or guidelines. In the case of the Bible's Ten Commandments that were handed down from the Mount thousands of years ago, these rules were spoken and written by the Christian God and then possibly transcribed and interpreted by Moses. As a general rule, morality is determined by others and followed by people who share certain values.

The Ten Commandments were a set of ten rules which defined the behaviour of a group of people many years ago. The rules were effective in that they devolved the Ten Commandments into practical laws and a social structure which defined a people. They provided stability and provided the basis for an ongoing identity and development.

The fact that morality provides stability is a very important and powerful aspect of morality. When the environment changes, when the old leaders and mentors die, morality enables their values, their rules to continue. So people have stability. A change in leadership does not mean everyone must start again. People feel and are more secure when things are stable. Change and uncertainty are somewhat scary. Morality provides a basis for a comforting stability.

"Thou shalt not covet thy neighbour's house, thou shalt not covet thy neighbour's wife" is my recall of (part of) one of the Ten Commandments. Most people would agree that it is not good to try to seduce your neighbour's wife (which may be the result if you desire her enough). Even today it would result in some pretty nasty outcomes if everyone went around seducing each other's wife right, left and centre. It could damage the society substantially. So that is a pretty useful rule to apply within most societies then and today.

In summary, morality is a set of common values that provide stability for societies and differentiate between societies.

Ethics

Ethics is an approach, a method of making decisions. Ethics is about deciding to the best of our ability, without fear or favour. It is about being aware of the many aspects of each issue and trying to include them into the decision making process. It is about being aware of the outcome of our decisions, good and bad.

Ethics is about making a well-considered decision and having the moral courage to accept the responsibility of our decision.

Ethics is more a way of approaching decisions, ethics is not a set of values but a way of developing values for a certain situation as it is understood.

Do you see how it differs from morality? Morality is a set of values that are applied, ethics is a way to solve something at we understand it. Ethics can develop morals and as the situation changes ethics can evolve morals.

Let us just return to ethics for now and I shall say more about the strengths and weaknesses of each in more detail further on.

Ethics is a way of reaching an answer in any situation. The aim is to reach the best answer. But all problems are complicated. The more we learn about a problem, the more complicated it becomes.

Let us take a simple example. Common morality states "Thou shall not kill another person." A drug-crazed killer has shot a dozen students in a classroom and is systematically shooting more students, one every ten seconds. You are situated behind him ten meters away. You have a gun and a clear shot at him. Do you shoot and kill him?

Morality says no.

Ethics tells us we should consider the potential outcome of our decision, how it will affect others and how it affects the world we live in. Ethics tells us to make a decision based upon what we think is right for everything and everyone.

My own take is:

Don't decide for your own benefit, decide for the benefit of others. Do the right thing, the nicest thing. Be aware of the consequences. In part they are our responsibility.Do we kill him? There is no perfect right or wrong answer here We each must make our own decision and live with the outcomes. If we have done so, then the decision was ethical.

Based upon my understanding of the situation, I would shoot to kill because it is in the best interest of the remaining students. It may have a bad outcome for me, but I am less important than the students. I would judge more good would result from my killing him.

This is making an ethical decision.

However, maybe there is something I didn't know. Maybe it was a movie being shot and I for whatever reason, was unaware that everyone was acting. Sounds pretty stupid, but such things happen.

The Problems of Morality and Ethics

Morality provides answers. Morality provides solutions. Morals are right, absolute and certain. We can be confident that if we decide based upon morality, it is a solution and correct based upon the morality. Morals are convenient and easy. Few questions are required, thinking is limited, and we follow the rules. This is a great strength and a weakness. Morality provides good answers to many day to day decisions.

There are so many decisions we need to make each day, we cannot spend hours on each of them. This is where morality is strong. We can follow our morals with a fair degree of confidence because in the past they have provided a good outcome. Morals are convenient and easy.

But things change. How do the Ten Commandments handle the internet? Genetic engineering? Pollution? Nuclear power? Global warming? The Ten Commandments do not have an answer for these questions because the questions did not exist or were not asked at that time.

Clearly decision making must evolve to adapt to current circumstances. But morality is characterised by stability, by absolute rules. What about ethics? Ethics is the domain of changed circumstance. Ethics is fluid and adaptable.

Ethics can show us how to evolve our morals, how to make decisions in new situations.

Ethics is better for the tricky decisions, morality is more efficient for the regular problems we face day to day. But be aware, do not get complacent, morality does not question and we often need to understand and question the reasons behind even simple looking problems before making a decision. Take care using morality, ask yourself is the answer obvious or do I need to understand a little more?

Let us use a simple example. The morality "Thou shall not kill another person" seems straightforward.

Hitler was exterminating the Jews in 1939. Was it ethical to declare war on Germany? Is war moral? See above... which is right, correct or best?

Take a more complex example within the context of war. Imagine aircraft pilots shooting civilians because they looked like so called dangerous insurgents. Such decisions were made ethically in their view, they were making a decision for the best interest of other parties at some risk to themselves. In hindsight they may have been wrong, but the decision can well be called ethical. It could equally be called moral because the pilots were following the rules.

Morality is applying predetermined values (usually developed by others) and designed for different problems, different dilemmas at a different time and then not accepting the responsibility of that decision. "I did it because the rule said so." This in my view is taking the easy option, abrogating responsibility in many cases.

Ethics is applying your values to a problem now and making the best decision possible based upon the available information. Such decisions become your decision and you are responsible for the decision and outcome in part. Ethics is characterised by doubt, unanswered questions and knowing that we can only make our best decisions and that such decisions are not the best for everyone. Every decision has costs and costs are not shared equally. So ethics does not answer the question what is right or wrong, but what is possibly better or worse based upon what is known.

Moral decisions provide certainty, an amount of righteousness. But of course because each society has different morality, each society will make differing moral decisions in some cases. Sometimes this is enough to generate major conflicts despite seemingly almost insignificant differences. The fact that religion is a major factor in conflict demonstrates this. The morality of each religion is different and absolute. Absolute differences are irreconcilable, and generate intolerance.

Ethical decisions provide uncertainty and doubt. Even if societies have differing values, taking an ethical approach permits different solutions and an acceptance that perhaps my decision is not the best for all. This engenders an accepting culture, one which takes a more "live and let live" approach. Doubt is good in that is encourages tolerance.

Ethicists are wracked with doubt. Moralists are absolute in their convictions. Find a smug politician and you have found a moral politician. Find a tormented politician and you have found a more ethical politician.

I will close with another example of where today's society has a moral value which is at odds with ethical decision making.

Euthanasia. Under the same moral code that states we shall not kill, society today demands we maintain the life of aged damaged people who no longer have any desire to live. Our morality demands we keep their hearts beating, their lungs pumping, using all that modern medicine can offer. Ethics asks the question why we should maintain the life in this failing body propped up by technology. What is the good that comes from locking out the grim reaper a little longer? No one wishes to suffer and finally die ever so slowly, causing grief to their loved ones. Yet society forces this morality onto us all.

I ask you the question who gains from this? Look deep into your heart and think for a moment, think ethically. I suspect that some people gain by saying "We did all we could to keep him alive." This is a way of justifying an unethical decision. A way of avoiding criticism and blame. Being ethical is accepting the consequences for making the best decisions.

Remember morality is about abrogating responsibility? The dying person makes their decision and wishes to die. For our own selfish reasons, not for their benefit, someone else decides they must continue to suffer and others must suffer so they can be moral.

Euthanasia is ethical in the vast majority of cases, but it is immoral in most societies today. Politicians are largely being unethical by allowing this to continue. They are acting in their self interest - their ego removes their ethical component from their actions.

So, I hope you now understand the difference between morals and ethics. It won't change the world tomorrow, nor should it, but if perhaps you can just take a little more time to consider important decisions in ethical terms in future then your world will be a better, more tolerant place.

If you want to practice straight away, ask yourself what are the ethical questions associated with smoking, with parenting and junk food, computer games or boxing. What about walking across the road safely on a Don't Walk sign, forcing children to attend classes where they are disruptive in class, smoking a cigarette, working for an alcohol or uranium mining company. What are the ethics of working for a lobby group, being a politician or a vegetarian?

And recall again, there is no absolutely right or wrong answer. There are better or worse answers, yes. But not right or wrong. The best you can do is better understand the issues, the consequences, and who and what is affected before deciding. You cannot make a truly ethically decision until you are on the spot. And each ethical decision will not be perfect nor please everyone, nor will it be valid forever, the answer may change tomorrow, but such decisions will be yours and the best you can make at the time with the information you have.

Remember:

Don't decide for your own benefit, decide for the benefit of others. Do the right thing, the nicest thing. Be aware of the consequences. In part they are our responsibility.Being ethical is tough, very tough. But I know of no better way to make mydecisions. Do you know a better way to make your decisions?

What Is the Difference Between Morality and Ethics?
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Friday, November 23, 2012

The Definition of Ethics - What is Yours?

In just about any dictionary published, the definition of ethics is essentially "a set of principles concerning proper conduct." Unfortunately, for many people, this does not define the word ethics clearly enough for them to be able to operate a business - or live their lives - in an ethical manner. So, what does the word 'ethics' really mean?

The chances are good that you live your life, and operate your business, based on your own moral code. You may do this without even realizing that you have your own moral code - but everyone does. Even the worst people in the world have a moral code that they live by. It comes down to what you are and are not willing to do in order to achieve or obtain that which you want. So much for the definition of ethics, huh.

For example, there are some people in the world who are willing to kill other human beings in order to obtain things that they want, but this is something that you would not even consider. There are those who would not go as far as taking a life to achieve what they want, but would not be opposed to ruining someone else's life. Again, you may not be willing to go that far. There are those who are perfectly willing to cause others pain or inconvenience in an attempt to get what they want, even though that pain or inconvenience would not ruin a life, but again, you may not even be willing to do that if you have a strong moral code.

The Definition of Ethics - What is Yours?

Your moral code is essentially your sense of what is right and what is wrong, or what is acceptable and what is not acceptable. There are those that think that this moral code should be the same for everyone - but it simply cannot be, because we all think differently, and we all have different upbringings, backgrounds, and experiences.

Because we all do have different views, there is a set of basic behaviors that most people adhere to. Some of those behaviors have been made into law. For example, it is not only ethically wrong to kill someone or to steal, but it is also against the law, which means that if you are caught, you must pay the consequences of your actions. You won't just be told that such actions are unethical, or have people look at you with disgust or disappointment - there is an actual price to pay, which in most cases is financial restitution, time in prison, and depending on the crime - or unethical behavior - death in states where the death penalty plays in.

So, as you can see, while there is a standard definition of the word 'ethics' for everyone, your own definition of ethics may be different from others. The key to living an ethical life and running an ethical business is to not do anything that will cause you not to be able to be proud of what you have done, as well as not doing anything that will disappoint the people that matter most to you in the world.

The Definition of Ethics - What is Yours?
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Tuesday, November 20, 2012

Ethics in Business

Ethics in business is a behavior in which a business is attached to its daily connections with the world. Business ethics at workplace not only applies to the interaction of the business to the world but also to one-on-one dealing with every single customer.

Different businesses have different code of ethics, although for every business it is imperative and necessary to have good ethics in business. Business ethics will examine the ethical principles and moral or ethical problems which will arise from time to time in a business environment.

Business ethics are of both discipline, normative and a descriptive discipline. Normative discipline is for corporate practice and for career specialization and descriptive approaches are taken for academia. One of the aims of business ethics in workplace is to determine the fundamental purposes of a company.

Ethics in Business

The code of business ethics is necessary to define acceptable behaviors, to promote high standard of practice, to provide a scale for members to use self evaluation, to establish a structure for professional behavior and responsibilities, as a medium for occupational identity and occupational maturity. A wide range of business practices and procedures are covered by the code of business ethics. Those who violate the business code ethics are subjected to disciplinary action which also includes termination of the employment.

Business code ethics are in compliance with laws, rules and regulations and the employees should respect the code of business ethics. Most of the companies have formulated internal policies with respect to the ethical conduct of the employees and these policies can be simple catchphrases in a wide and highly generalized language. Sometimes these policies can be more detailed to contain specific requirements and these are also meant to identify the company's or business expectations of the employees and to provide guidance to handle more common ethical problems that may arise in the course of doing a business.

Ethics in Business
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Friday, November 16, 2012

Why is Ethics So Important in Business?

Ethics, according to Bottorff (2004) is defined as: "a body of principles or standards of human conduct that govern the behavior of individuals and groups. Ethics arise not simply from man's creation but from human nature itself making it a natural body of laws from which man's laws follow"(p. 3).

Ethics plays important roles in the organization. Bottorff (2004) gives both good and bad examples of what happens when organizations have positive or negative ethics. Poor quality ethics are described here as "damaging organizational performance" productivity is lowered, group dynamics suffer, communication becomes more elusive and complex and a declining organizational environment is the result.

Good ethics; however, can have positive effects on organizations and their results. Productivity increases, group dynamics and communication increase and risk in the organization, decreases.

Why is Ethics So Important in Business?

Ethics need to be high on the list for organizations because it will lessen total negativity within the organization and uplift and encourage reasoning and performance from both the managers and employees.

Ethics can be understood as relative to the individual because the individual's reputation is on the line, and from this ongoing positive reputation, success and personal satisfaction will be the net results. In the business world of yesterday and today, it is vital to acquire and maintain and a good reputation; for if one's words or handshake is worth nothing, then the final result will be failure, low productivity and negativity.

I believe there can be and already is hope of promoting business ethics in a business culture. Trevino, Nelson (2005) site several reasons that this is true.

First, businesses, economically speaking, need to use "power responsibly or risk losing it." Secondly, businesses have a responsibility, both legally and ethically to stakeholders; this includes justice and stakeholder rights. Lastly, when ethical responsibility and economic responsibility have conflicting agendas, then the corporation has a huge social responsibility challenge that must be met.

Copyright Ann Star 2009

Why is Ethics So Important in Business?
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Tuesday, November 13, 2012

Ethics in Sport

In the highly competitive sports environment we hear more and more about unethical behavior. Sport can have a huge impact on people's lives, creating unity, promoting values and products and community pride. Everyone who participates in sport, athletes, administrators, officials, coaches and supporters, should take personal responsibility for ensuring that the sport is fun and fair for all.

Morals, values and ethics are more than just sayings, rules or laws. They imply a duty or actions that you should take. But they also imply that taking these actions is "right" or "good". Not performing in that way is "wrong" or "bad".

One of the problems of upholding morals and values in sport is that the morals and values of one participant may differ from that of another. It is therefore an obligation of coaches, captains and leaders to define basic sports morals and values that they want their teams to adhere to, and then lead by example.

Ethics in Sport

The most important values in sports ethics are:

o Fairness
o Integrity
o Respect
o Equity

How you feel about others also determines your moral sense. If you value others highly you will be considerate and play with compassion and moral sense. You will consider the effect your actions will have on others and the fun of the game and all it's participants, and will want to do what is right and good. On the other hand, if you feel that opponents are against you, you may lack empathy for their feelings. You will not recognise their value and worth and may not feel compassion for their welfare. Some personality types, especially the defunct, may be empathy challenged, and they may have no or limited capacity for empathy and may be more inclined to play unethically.

Fortunately, human nature is basically good and most people will not try to win the point at the expense of harming or disabling another player.

Here are some basic tenants to follow when playing ethically:

1. Glory can not be owned. You can only taste it for a while, then it is someone else's turn.

2. Appreciate the curve balls that sport sends you. Don't give up after a bad game or season. Treat all curve balls as opportunities to improve and grow.

3. Stay positive and have positive self-talk. Don't beat yourself up about every little mistake.

4. Success in sport can not ensure happiness. Too many athletes assume their success will serve as the foundation for their self-respect rather than their self-respect serving as the foundation for their success.

5. Opponents are not evil. Successful athletes don't waste time and effort attacking another or trying to prove they're better. They don't have enemies and they respect the competition. Lay down your weapons and play in peace.

Ethics in sport is important. It forms a basis for moral behavior in life and communities. You may not be able to win every time, but the way you and your team handle defeat will either gain your respect from other people or will do damage to other people.

Ethics in Sport
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Thursday, November 8, 2012

Report Lawyer to the Bar For Ethics Violation - Details of the Process Involved

If you feel your attorney has been unfair with you or your case, you can report him/her to the Bar Association for ethics violation. All the lawyers are required to abide by a certain code of ethics that directs their professional conduct. Although most attorneys hold on to these standards, a Disciplinary Counsel has been appointed by every state to investigate the ethics violations as and when they occur. The counsel not only investigates consumer complaints, but also takes appropriate action against the accused attorney.

Valid Reasons to Report an Attorney

Following are a few valid reasons on the basis of which you can file your complaint:

Report Lawyer to the Bar For Ethics Violation - Details of the Process Involved

1) Misrepresentation of your case in the court
2) Inappropriate billing, missing funds, or other fee disputes
3) Failure of the attorney to return your case documents
4) Failure of the lawyer to maintain your confidentiality
5) Misuse of your property or personal details
6) Conflicting interests
7) Violation of professional ethics by the lawyer
8) Failure to communicate properly

Process of Reporting to the Bar

In order to report an attorney for ethics violation, you are required to file a complaint, clearly stating a valid reason, to the Disciplinary Counsel of the state in which your attorney is licensed. In order to file a complaint, you can choose any one of the following options:

1) Write a detailed letter, stating clearly the lawyer's name, contact details, the case for which the lawyer was hired, and a description of the problem you faced.
2) Fill out all the required details in a general form made available by the Bar Association of the state.
3) Fill your complaint via hotline. However, this facility is available only in a few states.

In all the cases, you would be required to submit valid proof and other documentation along with your letter or form.

How is the Complaint Reviewed?

Once your complaint is filed, it is reviewed by a board of lawyers and non-lawyers. If the complaint is found to be valid and justified, its copy is sent to the attorney in question along with a notice, requesting him/her to respond to the complaint within 10-25 days. After the lawyer responds, you would be given a chance to comment on the response. In case you are not satisfied with the response, you may well request an investigation to be initiated. If you manage to provide enough evidence to prove your claim, the case will remain open until solved. However, if no evidence of ethics violation is found, your case can be dismissed by the board.

Thus, before reporting a lawyer to the Bar for ethics violation, it is better to review your own complaint and collect enough evidence to prove your claim.

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Wednesday, November 7, 2012

Electronic Medical Records - The Pros and Cons

In this digital age, more and more bulks of information which used to be paper-based, from library catalogs to telephone books, are digitized and stored in a central location for easy access. The idea of EMRs started about 40 years ago.

The main proponents of EMRs cite the following advantages:

(1) The use of EHRs supposedly reduces errors in medical records. There is no doubt that handwritten records are subject to lots of human errors due to misspelling, illegibility, and differing terminologies. With the use of EMRs standardization of patient health records may eventually become acheivable.

Electronic Medical Records - The Pros and Cons

(2) Paper records can be easily lost. We have heard how fires, floods and other natural catastrophes destroy physical records of many years, data which are lost forever. Digital records can be stored virtually forever and can be kept long after the physical records are gone. EMRs also help keep records of health information that patients tend to forget with time, i.e. inoculations, previous illnesses and medications.

(3) EMRs make health care cost-efficient by consolidating all data in one place. Previously, paper-based records are located in different places and getting access to all of them takes a lot of time and money. In a systematic review, Kripalani et al. evaluated the communication transfer between primary care physicians and hospital-based physicians and found significant deficits in medical information exchange. The review recommended the use of EMRs to resolve these issues and facilitate the continuity of care before, during and after hospitalization. EMRs translates into better treatment for patients. Take the example of one asthma center's experience with EMR: "A major benefit associated with EMR implementation was the increase in the number of children who were hospitalized with an asthma exacerbation and received an asthma action plan upon discharge. Prior to the EMR system, [only] 4% received an asthma action plan upon discharge. After implementation of the EMR system, 58% received an asthma action plan upon discharge."

(4) EMRs can save lives. VeriChip, developed by VeriChip Corporation is the first one of its kind ever approved by the US FDA. It enables rapid identification of at-risk patients and access to their medical history, thereby enabling rapid diagnosis and treatment especially in emergency situations. Classic examples are people with diabetes and/or heart problems who have high risk of collapsing and having attacks. VeriChip is also useful in vehicular accidents and other trauma incidents where the victims aren't capable of answering questions. In cases of large-scale catastrophes, VeriChip facilitates tracking and identification of victims. According to a coroner in Mississippi, VeriChip helped identify victims during the Hurricane Katrina incident.

Earlier this year, Google Health was launched, an online personalized health records service. Google Health is based on the principle that since it's the patient's medical record, the patient should control it, decide what should be in it, and who gets access to it. One of the features of the service includes records from hospitals and pharmacies that are Google Health-enabled or are registered Google Health partners.

The HealthVault is another online health information storage service offered by Microsoft with features similar to Google Health. Keith Toussaint, senior program manager with Microsoft HealthVault recently stated " leading hospitals like Beth Israel Deaconess Medical Center are actually integrating their systems with both us and Google -- because some people like one or the other. It's a Coke or Pepsi thing."

What are the disadvantages of EMRs? Not surprisingly, privacy rights advocacy groups are the main opponent of EMRs. Here is what they have to say:

(1) EMRs threaten our privacy. In this day and age when people's mantra is "I need my privacy", not many people are comfortable about having their entire medical history recorded and digitized for almost just anybody to see - in other words, incursion into people's privacy. The confidentiality of doctor - patient relationship is still sacrosanct. Besides, medical data can be used against a person in some cases - be it for a job application, insurance coverage or a college scholarship. Although it is against the law to discriminate against people with illnesses and disabilities, it is a fact of life that the fitter you are, the more competitive you are in the job market. The planned incorporation of genetic data in EMRs further adds to people's fear of incursion into their private sphere.

(2) EMRs can lead to loss of the human touch in health care. In the process of digitalization, the interpersonal aspect in health care may be lost. In handwritten hospital charts, doctors and other health care practitioners may write what they think and they feel based on their personal observations in their very own words. EMR is simply about ticking off boxes and crossing out things in electronic forms. The doctors are forced to think in categories and can seldom express a personal opinion on an individual case. Because of the lack of flexibility of many electronic reporting systems, cases of misclassification of patients and their conditions have been reported.

(3) EMRs are not that efficient. Despite efforts in digitalization and standardization, EMRs are actually far from being standardized and not as efficient as it is purported to be. It often happens that one clinic's EMR system is not compatible with that of a general practitioner or another clinic's system, thus belying the claim of added efficiency. In addition, not all users of EMRs are satisfied with the current state of the art. Although the objective is mainly efficiency and healthcare quality, one study showed that nurses in the Netherlands are not completely satisfied with their EMR implemented in 2006-2007.

(4) EMRs are not safe and secure. Google Health and HealthVault are quick in assuring patients of the safety of their online health accounts. Access to the patient's account is only possible using log ins and password. In addition, HealthVault assures that "all health information transmitted between HealthVault servers and program providers' systems is encrypted" and that Microsoft does it best to use the "highest standards of security to safeguard consumer health information from theft, loss, or damage."

However, there are cases wherein passwords and encryptions do not seem to be adequate as data protection tools. Stories of data hacking, stolen identities and blackmail abound. Even high security databases such as those run by banks and credit institutions are often compromised. This impression was aggravated by the many well-publicized incidences of data loss or breach. A few examples are listed below:

November 26, 2007, Canada. Hackers accessed medical information on HIV and hepatitis from a Canadian health agency computer. - September 22, 2008, UK. The National Health Service (NHS) reported the loss of 4 CDs in the mail containing information on 17,990 employees. - September 30, 2008, US. The company Blue Cross and Blue Shield of Louisiana confirmed breach of personal data, including Social Security numbers, phone numbers and addresses of about 1,700 brokers. The data was accidentally attached to a general email.

In addition, there is criticism over Google Health not being a "covered entity under the Health Insurance Portability and Accountability Act of 1996 and the regulations promulgated thereunder (HIPAA)" under its terms and conditions and is therefore not subject to HIPAA privacy of individually identifiable health information. The HealthVault terms and conditions do not mention HIPAA privacy laws so it is not clear what its status is regarding this issue.

(5) VeriChip is not for humans. It is to be expected that although many of us are amenable to the use of RFID chips in pets, the idea of implanting similar chips in human beings is bound to raise hackles in humans, no matter what the US FDA says. A big opponent of the VeriChip and similar chips of its kind is the consumer advocacy group Spychip.com. In a position paper, Spychip and many advocacy and consumer awareness groups see RFID tagging (be it on your person or on the items you buy) as a major threat to privacy and civil liberties. They see the tagging as some kind of "Big Brother" operation. Another group, the No VeriChip Inside Movement, likens VeriChip as "cataloguing" humans similar to the way the Nazis have tattooed numbers on the skin of concentration camp detainees. Popular Hollywood films on privacy incursions (e.g. The Net, Public Enemy No. 1) increased further people's paranoia about personal data.

Where do we go from here? Without doubt, we have the technology to make EMRs standardized and efficient. Google Health, Microsoft HealthVault and similar online personalized health information accounts are enabling patients to take control of their medical records. The main issues that need to be overcome are data security, protection of privacy and gaining the confidence of the patients. It doesn't seem evident that the use of RFID and similar tagging chips will become acceptable or popular anytime soon. However, we live in a digital world and we cannot hold back progress indefinitely. With improved technology and data protection tools, let us hope the EMR issue will be resolved soon.

Electronic Medical Records - The Pros and Cons
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The article Electronic Medical Records - The Pros and Cons may be found in its entirety with references and links on http://HealthWorldNet.com

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Tuesday, November 6, 2012

Top 10 Principles for Positive Business Ethics

This morning, I read about a company using on-line auctions to defraud customers. Last week, I consulted on an ethics complaint where a business coach betrayed a client's confidentiality. And, recently a Physician was convicted of insider trading based on information from a patient, a violation of both business ethics and her professional ethics.

Business ethics are the key to profits. If clients and customers don't trust you, and your business ethics, they will not do business with you. Would you buy from a company you didn't trust? Of course not!

Business ethics have become a hot-button topic. There are often ethical conflicts between making money, and doing what is right. There can be dilemmas about doing what is best for your employer, what's best for your own career, and what's best for the customer. Business ethics is about negotiating these mine-fields. Here are my Top 10 Principles for Positive Business Ethics:

Top 10 Principles for Positive Business Ethics

1. Business Ethics are built on Personal Ethics. There is no real separation between doing what is right in business, and playing fair, telling the truth and being ethical in your personal life.

2. Business Ethics are based on Fairness. Would a dis-interested observer agree that both sides are being treated fairly? Are both sides negotiating in good faith? Does each transaction take place on a "level playing field"? If so, the basic principles of ethics are being met.

3. Business Ethics require Integrity. Integrity refers to whole-ness, reliability and consistency. Ethical businesses treat people with respect, honesty and integrity. They back up their promises, and they keep their commitments.

4. Business Ethics require Truth-telling. The days when a business could sell a defective product and hide behind the "buyer beware" defense are long gone. You can sell products or services that have limitations, defects or are out-dated, but not as first-class, new merchandise. Truth in advertising is not only the law, business ethics require it.

5. Business Ethics require Dependability. If your company is new, unstable, about to be sold, or going out of business, ethics requires that you let clients and customers know this. Ethical businesses can be relied upon to be available to solve problems, answer questions and provide support.

6. Business Ethics require a Business Plan. A company's ethics are built on its image of itself and its vision of the future and its role in the community. Business ethics do not happen in a vacuum. The clearer the company's plan for growth, stability, profits and service, the stronger its commitment to ethical business practices.

7. Business Ethics apply Internally and Externally. Ethical businesses treat both customers and employees with respect and fairness. Ethics is about respect in the conference room, negotiating in good faith, keeping promises and meeting obligations to staff, employers, vendors and customers. The scope is universal.

8. Business Ethics require a Profit. Ethical businesses are well-run, well-managed, have effective internal controls, and clear expectations of growth. Ethics is about how we live in the present to prepare for the future, and a business without profits (or a plan to create them) is not meeting its ethical obligations to prepare for the future well-being of the company, its employees and customers.

9. Business Ethics are values-based. The law, and professional organizations, must produce written standards that are inflexible and universal. While they may talk about "ethics", these documents are usually prescriptive and refer to minimal standards. Ethics are about values, ideals and aspirations. Ethical businesses may not always live up to their ideals, but they are clear about their intent.

10. Business Ethics come from the Boss. Leadership sets the tone, in every area of a business. Ethics are either central to the way a company functions, or they are not. The executives and managers either lead the way, or they communicate that cutting corners, deception and dis-respect are acceptable. Line staff will always rise, or sink, to the level of performance they see modeled above them. Business ethics starts at the top.

Ethics is about the quality of our lives, the quality of our service, and ultimately, about the bottom line. An unhappy customer complains to an average of 16 people. Treating employees, customers, vendors and the public in an ethical, fair and open way is not only the right thing, in the long run, it's the only way to stay in business.

Top 10 Principles for Positive Business Ethics
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© Copyright 2003 by Philip E. Humbert. All Rights Reserved. This article may be copied and used in your own newsletter or on your website as long as you include the following information: "Written by Dr. Philip E. Humbert, writer, speaker and success coach. Dr. Humbert has over 300 free articles, tools and resources for your success, including a great newsletter! It's all on his website at: http://www.philiphumbert.com

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